Terms of Service

These Terms of Service (these “Terms”) constitute a legally binding agreement between you (“you” or “your”) and ZEN AI PTE. LTD., with offices at 91 Bencoolen Street #12-03, Sunshine Plaza, Singapore 189652 (Registration No.: 202621526G) (collectively with its successors in interest and permitted assigns, “ZEN AI,” “we,” “us” or “our”). These Terms govern your access and use of our services through websites (“Service”).

THESE TERMS STATE KEY DETAILS ON YOUR RIGHTS AND OBLIGATIONS, TOGETHER WITH APPLICABLE RULES, RESTRICTIONS, WARRANTY DISCLAIMERS AND EXCLUSION PROVISIONS, AND ALSO SET FORTH RELEVANT RULES CONCERNING SUBSCRIPTION PAYMENT, AUTOMATIC RENEWAL, CANCELLATION AND REFUNDS. ADDITIONALLY, THESE TERMS INCLUDE BINDING INDIVIDUAL ARBITRATION RULES AND A CLASS ACTION WAIVER, WHEREBY BOTH YOU AND US AGREE TO RESOLVE MOST DISPUTES VIA BINDING INDIVIDUAL ARBITRATION INSTEAD OF CLASS ARBITRATION, CLASS ACTIONS, OTHER REPRESENTATIVE PROCEEDINGS OR JURY TRIALS.

You acknowledge acceptance of these Terms once you download, install or utilize the Service in any form, and shall follow all applicable supplementary rules and third-party related agreements during usage. These Terms are originally written in English; in case of any inconsistency between the English text and other translated versions, the English version shall take precedence.

If you have questions or complaints with respect to these Terms or our Service, please contact us at: support@cocoai.com.

1. Changes to the Terms and the Service

We reserve the right to revise these Terms at our own discretion. We will notify you of revisions through proper means based on how important the changes are. You shall regularly check the latest version of these Terms. Updated terms shall take effect once published on the Service unless otherwise stipulated by applicable laws. Your continued use of the Service after the updates take effect means you accept the revised Terms. If you disagree with the updated content, you need to stop using the Service and close your account right away.

We may also adjust, suspend or terminate the whole or part of the Service at any time without prior notice and shall not bear relevant liabilities to you or any third party. Some services and features may not be available in all countries, in all languages, or in all operating systems.

2. Privacy

Please refer to the privacy policy for information on how we process your personal data when you use the Service and your data subject rights.

3. Eligibility

Our Service is not available to:

Individuals under the age of 16. If you are over the age of 16 but under the legal age of majority in your nation/state of residence, your parent or guardian must review and agree to be bound by these Terms on your behalf and must supervise your use of the Service.
Individuals who do not agree to these Terms.
Individuals prohibited by applicable laws from accessing or using the Service.

4. End User License

Provided you abide by these Terms and pay relevant subscription charges, we grant you a restricted, revocable, non-transferable, non-sublicensable and non-exclusive right to access and use the Service solely for your personal non-commercial use.

Except as allowed under these Terms, you are prohibited from (i) hosting or running the Service externally, (ii) granting unrelated third parties access to the Service, (iii) bypassing technical access control measures, (iv) developing or distributing tools to evade such technical restrictions, (v) modifying, adapting, translating, rearranging or creating derivative works based on the Service, (vi) conducting reverse engineering to obtain relevant core content, and (vii) duplicating, renting, selling, sublicensing or transferring the Service as well as your relevant usage rights, and the above restrictions shall not apply where applicable laws or open source licensing provisions explicitly permit such conduct.

5. Accounts, Purchases, Subscriptions, and Auto Renewals

5.1 Accounts

Where account registration is needed for Service use, these Terms shall apply to your account-related matters. You promise to submit genuine and up-to-date personal details during registration and maintain timely updates, and confirm you satisfy all applicable usage qualifications.
You shall properly safeguard and keep your account details confidential, and shall not share, trade or transfer your account and related rights without our prior approval. You are also forbidden to gather other users’ personal information via the Service. We reserve the right to verify your registered information, and failure to cooperate may lead to usage restrictions or account suspension.
You may not set inappropriate, illegal or offensive usernames, nor use such names to impersonate others or infringe third-party legitimate rights. Trading, renting or gifting accounts is also strictly prohibited.

5.2 Virtual Points/Goods

We are entitled to charge fees for certain features when you use our Services (the “Virtual Goods”). Our Service may enable you to purchase or acquire the license to use virtual items such as Batteries (Credits) that can be redeemed for Virtual Goods (the “Virtual Points”). When you purchase or acquire Virtual Points or Virtual Goods, you receive a personal, revocable, non-assignable, non-sublicensable, non-transferrable, non-exclusive, limited license to use the Virtual Points or Virtual Goods solely within the applicable Services for your personal use. Additionally, the license terminates when we cease to provide the Services, when your account is closed, or when your purchase order is canceled. Virtual Points and Virtual Goods have no real-world monetary value and cannot be sold, sublicensed, traded, transferred, or exchanged for money or other consideration.

5.3 Battery (Credits) Validity and Usage Rules

Membership Gifted Batteries: Batteries provided as part of a subscription are valid only during the current billing month.
Purchased and Rebate Batteries: Batteries purchased separately or obtained through rebates/promotions remain valid as long as your membership is active.
Freezing Period: Upon expiration of your membership, any remaining batteries will be frozen for a period of six (6) months. You may reactivate and use these frozen batteries by purchasing a new membership within this 6-month period.
Clearing: If you do not repurchase a membership within six (6) months after expiration, all frozen batteries will be permanently cleared.
Failure Refund: If a task fails to process and no output is generated, the consumed batteries will be automatically returned to your account.

5.4 Subscription

After subscribing to our paid service, you may manage or cancel your subscription and turn off auto-renewal anytime by following the instructions we provide from time to time, including through the payment page, where applicable.

5.5 Auto Renewals

By subscribing, you acknowledge your plan will auto-renew upon each billing cycle end unless cancelled in advance, and you authorize us to deduct renewal fees from your designated payment account. You shall bear all relevant taxes, and we will collect applicable taxes as required by rules.

5.6 Changes

We reserve the right to adjust service prices occasionally. Any price increase will apply only to new subscriptions made on or after the effective date of such price increase and will not affect the subscription price applicable to existing subscribers. Existing subscribers will continue to be charged at the subscription price applicable when they subscribed until they cancel their subscription. Notwithstanding the foregoing, we reserve the right to take any actions, including providing notice or making adjustments to the subscription price, as may be necessary to comply with applicable laws.

5.7 Refunds

Unless otherwise provided by applicable laws, all purchases within our Services are final and non-refundable.

These Terms and any service-related purchase arrangements remain valid separately. Termination of any purchase deal shall not invalidate these Terms, and ending these Terms shall not affect the effectiveness of existing purchase arrangements either.

6. Prohibited Uses

You agree not to, and will not allow anyone accessing the Service through your account or device to: (i) import, upload, publish or transmit any unlawful, offensive, discriminatory, infringing or harmful content in any way; (ii) copy or modify the Service except as expressly permitted by these Terms; (iii) frame, mirror or incorporate the Service or any part of it into other programs, sites or products; (iv) use the Service in a way that interferes with or disrupts our networks, technologies or services; (v) use data mining, extraction or scraping methods in connection with the Service; (vi) circumvent, modify or disable any content protection, digital rights management or security features of the Service; (vii) use the Service in any way not permitted by these Terms or applicable laws, or in a way that infringes others’ rights; or (viii) allow others to do any of the above.

7. Our Intellectual Property Rights

We and our licensors exclusively own all rights, title and interest in the Service and its content (including artwork, videos, text and other materials provided through the Service, excluding User-Generated Content). This includes all intellectual property rights (registered or unregistered), such as copyrights, patents, trademarks, trade secrets and related goodwill, derivative works and other relevant rights. All rights not explicitly granted to you under these Terms are reserved by us.

8. User-Generated Content

The Service may provide features that allow you to upload, store, receive, create, modify, share or publish textual, visual, audio or other content (collectively, the “User-Generated Content”).

We do not claim any ownership rights to the User-Generated Content.

In order to allow us to operate, provide you with the Service, you grant us a limited, non-exclusive license to process, host, and transmit User Content strictly for the purpose of fulfilling your requested actions within the Services. We strictly commit that the User Content (including original uploads and processed outputs) will NOT be used for training AI or machine learning models, will NOT be publicly displayed, and will NOT be used for marketing purposes, unless we obtain your explicit prior authorization. All handling of your content is in accordance with the applicable privacy policy. You will not be entitled to compensation for any processing of User-Generated Content by us under these Terms.

You shall take full responsibility for all content you post and create on the Service. You confirm and guarantee that such content does not violate third-party rights, conforms to these Terms and relevant laws, and that you hold all necessary qualifications and permissions to issue the aforesaid license, as well as to produce, edit, store, share and publish such content via the Service.

9. Generative AI Features

The Service may include features powered by generative artificial intelligence models or tools. These features allow you to submit content (like text, images, video, or audio) as input, and receive generated content in return. When using these features, you agree not to, and not to allow anyone else using your account to:

Harmful & Explicit Content: Create, upload, or distribute content that is sexually explicit, gratuitously violent, or exploits/abuses children in any way. This includes all child sexual abuse materials and any depiction that endangers minors.
Illegal & Malicious Activity: Engage in or facilitate dangerous, illegal, or deceptive acts. This includes violating any law, distributing malware/spam, attempting to bypass safety filters, or generating content intended to defraud, harass, or mislead others.
Dangerous Goods & Substances: Promote or facilitate the irresponsible use of alcohol, tobacco, or drugs, or advertise firearms, ammunition, explosives, or certain weapons accessories.
Hate & Discrimination: Incite hatred, violence, or discrimination against individuals or groups based on race, ethnicity, religion, disability, age, nationality, veteran status, sexual orientation, gender identity, caste, immigration status, or any other characteristic associated with systemic discrimination.

10. Third-Party Services, Materials and Advertising

The Service may contain links to, or allow you to connect with, third-party websites, software, or services (“Third-Party Services”). We may also make content from third parties available to you through the Service (“Third-Party Materials”).

You acknowledge that we do not control, review, or endorse these third parties or their content. We are not responsible for examining or verifying the accuracy, legality, quality, or any other aspect of Third-Party Services or Materials.

Because the Service operates in an automated environment, search results or links may sometimes lead to content that is unintentional, offensive, or objectionable to you. Your use of any Third-Party Services or Materials is entirely at your own risk. We will not be liable to you for any content that you find offensive or for any issues arising from your use of these external services.

11. Disclaimer of Warranties

YOU USE THE SERVICE AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT: (I) THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (II) ALL DEFECTS WILL BE CORRECTED; (III) THE SERVICE IS FREE OF VIRUSES OR HARMFUL COMPONENTS; OR (IV) THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS.

YOU ASSUME THE ENTIRE COST OF ANY NECESSARY SERVICING OR REPAIR, AND YOU ARE SOLELY RESPONSIBLE FOR ANY LOSS OR CORRUPTION OF DATA.

SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

12. Indemnification

You will defend, indemnify, and hold us, our affiliates, and our respective officers, directors, employees, and agents (the “Indemnitees”) harmless from all losses, damages, liabilities, and costs (including reasonable attorneys’ fees) arising out of or relating to: (i) your User-Generated Content; (ii) your breach of these Terms or violation of any law; (iii) your use of the Service, including any infringement of third-party rights (e.g., intellectual property or privacy rights); and (iv) any claim for property damage or personal injury to the extent caused by your misuse of the Service.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate fully with us in such matters.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, NEITHER WE NOR OUR RESPECTIVE AFFILIATES, PARENT ENTITIES, DIRECTORS, REPRESENTATIVES, PERSONNEL, COLLABORATORS, LICENSORS, VENDORS, PERMITTED SUCCESSORS OR PERMITTED ASSIGNS SHALL BEAR ANY LIABILITY TO YOU OR ANY THIRD PARTY FOR PERSONAL INJURY OR ANY INCIDENTAL, SPECIAL, MORAL, EXEMPLARY, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER. THIS INCLUDES, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, OR ANY USER-GENERATED CONTENT, REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT OR OTHERWISE), EVEN IF SUCH DAMAGES WERE FORESEEABLE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY TO ACHIEVE ITS ESSENTIAL PURPOSE. IN NO CASE SHALL OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS (OTHER THAN THOSE THAT CANNOT BE EXCLUDED BY APPLICABLE LAW) EXCEED THE SUM OF THE GREATER OF FIFTY US DOLLARS ($50.00) OR THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF CERTAIN TYPES OF DAMAGES, IN WHICH CASE SOME OF THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU.

14. Service or Account Suspension

We may suspend or terminate your account or access to the Service at any time, including if we, in our sole discretion, determine: (i) there is a security threat or attack on our systems or data; (ii) your use creates a security risk or disrupts our service, customers, or vendors; (iii) you are using the Service for fraudulent, illegal, or unauthorized purposes; (iv) providing the Service to you violates applicable law; (v) you have breached these Terms or we suspect an impending breach; or (vi) a third-party vendor restricts our access to necessary services.

We will make reasonable efforts to notify you of any suspension. We are not liable for any damages, losses (including data or profits), or other consequences resulting from a suspension or termination.

15. Termination

We may terminate these Terms at any time upon notice to you. Your rights will terminate immediately if you fail to comply with any part of these Terms. Upon termination: (i) you must stop using the Service and delete all related apps or software; and (ii) all licenses and rights granted to you will immediately end.

Certain provisions of these Terms that are intended to survive termination (such as liability, indemnity, and disclaimers) will remain in effect.

16. Governing Law

Unless otherwise provided by applicable laws, these Terms, and any dispute, claim (including non-contractual disputes or claims), or matters arising out of or in connection with these Terms will be governed by the laws of Singapore, without regard to its conflict of law provisions.

17. Dispute Resolution

Informal Dispute Resolution: Before filing any claim, you and we agree to attempt to resolve disputes informally for at least 45 days. You must send any notice of a dispute to us by certified mail addressed to 18th Floor, Alibaba Center Wangjing Tower A, Chaoyang District, Beijing, China or by email to support@cocoai.com. We will send notices to you using the contact information you provided. The notice must include: (i) your name, address, and contact details; (ii) a description of the dispute; and (iii) the specific relief sought.

No Early Filings: Neither party may start arbitration or a lawsuit until the informal resolution period ends. If a party files early, the other may seek to pause the proceeding and recover costs (including attorneys' fees) caused by that breach.

18. Arbitration Agreement

Applicability: Except as stated below, any dispute arising from these Terms or your use of the Service will be resolved by binding arbitration. This agreement survives even after your relationship with us ends.

Rules & Seats: Arbitration will be administered by the Singapore International Arbitration Centre (SIAC) under its current rules. The seat of arbitration is Singapore, and the language is English. The arbitrator’s award is final and binding.

Confidentiality: You shall strictly maintain confidentiality regarding the arbitration facts, all relevant case files and records produced in arbitration procedures as well as the final arbitral ruling. You are not allowed to disclose the aforesaid contents to any third party, save for your legal counsel and professional consultants, on the premise that such recipients shall also abide by the same confidentiality obligation. In the event information disclosure is required in the arbitration process, you shall file an application with the arbitral tribunal in advance to obtain protective measures for all confidential data, proprietary content, trade secrets, written records, witness statements and other relevant materials prior to the commencement of relevant evidence discovery procedures.

Costs: Each party pays its own attorneys' fees unless the arbitrator rules that a claim was frivolous or brought for an improper purpose.

Waiver of Class Actions: To the fullest extent permitted by law, you agree to resolve disputes only on an individual basis. You waive any right to participate in class actions, class-wide arbitrations, or representative proceedings. If a court finds this waiver unenforceable as to a specific claim, that claim alone may proceed in court; all others must be arbitrated.

Opt-Out: You may reject this Arbitration Agreement by emailing us at support@cocoai.com within 30 days of first accepting these Terms. The email must include your full name and address. Opting out will not affect other parts of these Terms.

Exceptions: Either party may: (i) bring an eligible claim in small claims court; or (ii) seek emergency injunctive relief in court to protect intellectual property rights.

Modifications: We reserve the right to update this Arbitration Agreement. The version posted online at the time of the dispute will apply.

19. Miscellaneous

Save for other provisions herein, we may send you relevant notices via email, platform announcements or other legal channels. You shall keep your contact info updated and check the service regularly. Email notices take effect upon dispatch, and platform notices take effect once published.

You may serve notices to us by designated email, hand delivery, express delivery or registered mail. Hand-delivered notices take effect immediately; emails and express deliveries take effect after one working day, and registered mails after three working days.

You may not assign, subcontract or transfer your rights and obligations under these Terms without our prior written consent, and any unauthorized transfer shall be invalid. We may freely assign our rights and obligations in whole or in part without your consent.

Our failure to exercise any right hereunder shall not constitute a waiver thereof. A valid waiver shall only be made in writing by our authorized representative. All remedies herein are supplementary to other legal remedies.

If any clause is deemed illegal, invalid or unenforceable, it shall be adjusted to the fullest extent allowed by law. The rest of these Terms shall remain fully valid and enforceable. These Terms shall bind both parties and their respective successors and permitted transferees.

No parties other than our affiliated entities shall be entitled to enjoy third-party beneficiary rights under these Terms, unless otherwise clearly agreed.

Neither party shall be held in breach of this agreement for any non-monetary performance delay arising from circumstances beyond reasonable control, including labour disputes, supply shortages, natural disasters, public health emergencies, terrorist acts and other force majeure events.

Last updated: September 9th, 2026